1. About Graivon

Graivon is an AI automation agency based in Kristiansand, Norway, serving businesses globally. We specialise in AI-powered tools that help businesses automate customer communication, bookings, follow-up and marketing.

Website: graivon.no  ·  Email: [email protected]  ·  Phone: +47 99 08 60 34

2. Eligibility

Graivon's services are intended exclusively for businesses (B2B). By engaging our services, you confirm that:

• You are acting on behalf of a legally registered business entity
• You are at least 18 years of age
• You have authority to enter into a binding agreement on behalf of your organisation
• Your use of our services complies with all laws applicable in your jurisdiction

Graivon does not provide services to private individuals acting as consumers.

3. Services

Graivon provides the following AI-powered automation services:

• AI receptionist and automated booking systems, available 24/7
• Website and social media chatbot setup and ongoing management
• Automated customer follow-up and review request sequences
• Email and SMS marketing campaign automation
• Customer reactivation campaigns targeting inactive contacts
• No-show reduction via automated appointment reminders
• CRM and calendar integrations tailored to your operations

The exact scope of services is defined in a written agreement prior to commencement. Graivon reserves the right to update or modify its service offerings with reasonable prior notice.

4. Free Trial

Graivon may offer eligible clients a free trial to experience the service before committing to a paid engagement. During the trial period:

• No payment is required
• Full service functionality may not be available
• Graivon may end the trial at any time at its discretion
• Continuing beyond the trial constitutes acceptance of these Terms and applicable payment terms

5. Payment Terms

Fees are agreed individually with each client prior to the start of services. Unless otherwise stated in writing:

• Invoices are issued monthly or as otherwise agreed
• Payment is due within 14 days of the invoice date
• Payments are processed securely through Stripe
• All prices are exclusive of VAT unless expressly stated otherwise
• Late payments may incur statutory interest under applicable Norwegian law
• Services may be suspended if payment is overdue by more than 30 days

Refunds: Graivon does not offer automatic refunds. Each refund request is evaluated on a case-by-case basis, taking into account the nature and stage of the work delivered and the circumstances of the request.

6. Client Responsibilities

To enable effective delivery of services, the client agrees to:

• Provide accurate, complete and up-to-date business information during onboarding
• Grant necessary access to relevant platforms, calendars, CRM systems and communication tools
• Inform Graivon promptly of any changes to business details, opening hours or personnel
• Ensure that customer contacts have given valid consent to receive automated messages, in line with applicable law
• Use Graivon's services solely for lawful business purposes

7. Acceptable Use & Prohibited Actions

The client agrees not to use Graivon's systems, tools or infrastructure for any of the following:

• Spam or unsolicited messaging — contacting individuals who have not given valid consent
• Illegal content or activity — promoting, distributing or facilitating anything that violates applicable law
• Reselling or sublicensing — commercialising, white-labelling or sublicensing Graivon's systems or outputs without prior written consent
• Deceptive use — using automated communications to mislead or defraud customers in a harmful way
• System interference — attempting to reverse-engineer, disrupt or gain unauthorised access to Graivon's infrastructure
• Harassment — using automated tools to harass, threaten or discriminate against any person

Violation of this section may result in immediate suspension or termination of services without refund.

8. AI Usage & Limitations

Our services rely on AI technology, which has inherent limitations. The client acknowledges that:

• AI-generated responses may occasionally be inaccurate, incomplete or contextually imperfect
• Graivon is not liable for AI errors where reasonable care has been taken in system configuration
• The client is responsible for monitoring automated communications and reporting any issues promptly
• Output quality depends directly on the accuracy of information provided by the client during onboarding
• Client data is not used to train AI models shared across other clients without explicit consent

There are no fixed limits on message volume. Graivon reserves the right to apply fair use measures if a client's usage materially affects service quality for others.

9. Intellectual Property

Graivon's IP: All systems, workflows, automation frameworks, prompt engineering, scripts and technical infrastructure — including AI-generated outputs produced through Graivon's systems — remain the exclusive intellectual property of Graivon.

Licence to Client: Graivon grants the client a non-exclusive, non-transferable licence to use AI-generated outputs (such as automated messages and responses) for the duration of the service agreement. This licence terminates upon cancellation or expiry of the agreement.

Client's IP: All content, branding, customer data and materials provided by the client remain the client's property. Graivon will not use client materials for any purpose beyond delivering the agreed services.

10. Confidentiality

Both parties agree to keep confidential all non-public information exchanged during the engagement — including business strategies, pricing, customer data, technical systems and proprietary processes. This obligation applies to both parties and remains in force for 2 years following termination of the agreement.

11. Data Processing & Privacy

Graivon processes personal data on behalf of the client as part of service delivery. The client is the data controller; Graivon acts as the data processor. Both parties commit to complying with applicable data protection laws, including GDPR where relevant.

Client data is retained for 1 year following the end of the contract, after which it is securely and permanently deleted. A Data Processing Agreement (DPA) is available upon request. For full details, see our Privacy Policy.

12. Termination

Services continue until terminated by either party. The following conditions apply:

• Either party may terminate the agreement with 30 days' written notice
• Graivon may terminate immediately in cases of material breach, non-payment exceeding 30 days, or misuse of services
• The client remains liable for all fees accrued up to the termination date
• Upon termination, the client's licence to use AI-generated outputs ceases
• Client data is retained for 1 year post-termination and then permanently deleted

13. Graivon's Rights

Graivon reserves the right to:

• Suspend or terminate services in the event of breach, non-payment or misuse
• Modify, update or discontinue any part of its services with reasonable prior notice
• Implement technical measures to protect service integrity and prevent misuse
• Update these Terms at any time, with active clients notified at least 14 days in advance

14. Limitation of Liability

To the fullest extent permitted by applicable law, Graivon's total liability for any claim is limited to the total fees paid by the client in the 3 months preceding the claim.

Graivon is not liable for:

• Indirect, consequential, incidental or special damages of any kind
• Loss of revenue, profit, contracts, data or business opportunities
• AI errors or omissions where reasonable care has been exercised
• Outcomes resulting from inaccurate or incomplete client information
• Service interruptions caused by third-party providers such as GoHighLevel, Stripe or Azure

15. Dispute Resolution

In the event of a dispute arising from these Terms or the services provided, both parties agree to the following staged process:

• Step 1 — Good faith negotiation: The parties will attempt to resolve the matter informally within 14 days of written notice
• Step 2 — Mediation: If negotiation fails, the dispute is referred to mediation before a mutually agreed mediator or recognised mediation body
• Step 3 — Courts: If mediation does not resolve the dispute within 60 days, either party may bring the matter before the courts of Kristiansand, Norway

16. Governing Law

These Terms are governed by the laws of Norway. The courts of Kristiansand, Norway shall have jurisdiction over any disputes not resolved through mediation — unless mandatory local laws in the client's jurisdiction require otherwise.

17. Changes to These Terms

Graivon may update these Terms from time to time. Active clients will be notified of material changes at least 14 days in advance by email. Continued use of services after this period constitutes acceptance of the updated Terms. The current version is always available at graivon.no/terms-of-service.

18. Contact